What to do if there is a problem with your inspection camera?

Don't panic, first try to identify the problem, the first thing to do is to test the equipment yourself to try to identify the fault if possible.

In fact, it may happen that you encounter an operating problem with your inspection camera, even though you have not subjected your inspection equipment to any circumstances that could have damaged it. Here are some tips to follow in the event of a problem with your inspection equipment.

Do basic checks on your inspection camera

If the screen of your pipe inspection camera or borehole camera no longer turns on, the problem could be with the screen itself or with the Li-ion battery of your device. The TUBICAM case is supplied with a mains power supply. Plug the camera into it and see the result.

If the screen lights up, this means that the Li-ion battery in your inspection camera is probably damaged. Otherwise, the malfunction lies with the screen of your pipe inspection camera. After you have tried to identify the specific problems with the inspection cameras yourself, contact an AGM TEC professional

Contact the AGM TEC technical service

Inspection cameras are devices that are easy to use and learn, but not necessarily easy to repair in the event of a problem. The solution following your attempt to identify the problem with your inspection equipment is therefore to contact a specialist.

Our AGM TEC technicians are available from 9 a.m. to 6 p.m. every day, Monday to Friday, to support you in using your endoscopic camera. They will try to recommend actions likely to allow the repair of your inspection equipment. If this telephone troubleshooting fails, you will need to return the equipment to us.

Return the inspection equipment and order a repair

In case the remote repair is not successful, you return the endoscope camera or your borehole camera to our premises for testing in the workshop. Thanks to a complete diagnosis carried out within 24 hours, our technicians will provide you with a repair quote. You can then order repairs for your inspection equipmentand receive it within 48 hours in working order.